FAQ

🌿 What makes Masana Roots & Herbs different from other hair and skincare brands?

Masana Roots & Herbs combines traditional botanical wisdom with modern natural care. Our products are carefully crafted using nourishing plant ingredients such as moringa, rosemary, and calendula to support healthy hair and radiant skin while remaining gentle and effective.

✨ Will your products help with dry hair and scalp?

Yes. Our formulations are designed to restore moisture, nourish the scalp, and improve hair softness and shine. Regular use helps reduce dryness while supporting stronger, healthier-looking hair.

🌱 Are your products free from harsh chemicals?

Yes. Our products are formulated without parabens, harsh sulfates, and unnecessary additives, focusing instead on gentle botanical ingredients.

💧 Can I use your Body & Hair Oil every day?

Yes. Our botanical oil is lightweight and suitable for daily use on both hair and skin. A small amount helps lock in moisture, improve shine, and keep hair and skin nourished.

🌸 Will the products leave my hair feeling heavy or oily?

No. Our formulations are balanced to hydrate and nourish without weighing hair down, leaving it soft, smooth, and manageable.

🧴 Can I use the shampoo and conditioner together?

Yes. For best results, we recommend using the Masana Roots & Herbs Shampoo followed by the Conditioner to gently cleanse, nourish, and restore moisture to your hair.

🌍 Are your products environmentally conscious?

Yes. We value nature and aim to use thoughtfully selected ingredients and responsible packaging wherever possible.

💬 What if I’m not sure which product is right for me?

You can contact us anytime and we’ll gladly help you choose the best Masana Roots & Herbs products for your hair and skin needs.

⭐ Can I combine your products with other haircare or skincare products?

Yes, but for the best results we recommend using the full Masana Roots & Herbs routine to allow the botanical ingredients to work together effectively.

🌿 Are your products natural?

Yes. Masana Roots & Herbs products are made with plant-based ingredients, botanical oils, and herbal extracts carefully selected to nourish the skin and hair naturally.

🐰 Are your products cruelty-free?

Absolutely. Our products are 100% cruelty-free and are never tested on animals.

🌱 Are your products vegan?

Yes. Our formulations are vegan-friendly and do not contain animal-derived ingredients.

✨ Are your products suitable for all hair types?

Yes. Our hair care range is designed to work for all hair types, including natural hair, curly hair, coily hair, and chemically treated hair.

💧 What are the key ingredients in your products?

Our products feature powerful botanical ingredients such as:

• Moringa – rich in vitamins that nourish skin and hair
• Rosemary – supports healthy hair growth and scalp health
• Calendula – soothes and protects the skin
• Natural plant oils – deeply moisturize and soften

💆🏾♀️ How do I use the Body & Hair Oil?

Our botanical oil is multi-purpose:

• Hair: Massage a small amount into the scalp or apply to hair ends for moisture and shine.
• Body: Apply to damp skin after bathing to lock in moisture.
• Massage: Use as a relaxing botanical massage oil.

🌸 Are your products suitable for sensitive skin?

Yes. Our products are formulated with gentle plant-based ingredients. However, we always recommend performing a patch test before full use.

🕒 How long does it take to see results?

Results vary depending on individual hair and skin types, but many customers notice improved softness, hydration, and shine within the first few uses.

📦 Where do you ship and how much does it cost?

We currently ship across South Africa, Standard shipping cost is R100 per order. We deliver door to door eliminating the hassle of collecting yourself. Our delivery takes 3 - 5 working days.

📅 What is the shelf life of your products?

Most products have a 12–24 month shelf life when stored in a cool, dry place away from direct sunlight.

 How do I create an order?

You do not need to register to order from our shop.  To order, go to our Shop page here – Products – Masana Roots and Herbs . Select your products and click “Add to Cart“.

Once you have added all your products to the cart, click “Cart” in the menu at the top.

Complete your order by clicking “Proceed to Checkout“, completing your details and then click “Place Order“.

Yes, most of our products in our range can be used for both hair and skin. Our products are natural and contain no harsh chemicals and are therefore safe to use on both hair and body saving the unnecessary money to spend on separate products.