Privacy policy

Masana Roots and Herbs Privacy Policy

Masana Roots and Herbs ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.masanarootsandherbs.co.za.

1. Personal Information We Collect

When you visit our website, we may collect certain information including:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party providers)
Order history

We also automatically collect certain technical information such as:

IP address
Browser type
Device information
Website activity through cookies.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you regarding purchases
Provide customer support
Improve our website and services
Prevent fraud and ensure security
Send updates or promotional offers (if you opt in)

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties necessary to operate our business, such as:

Payment providers
Courier services (such as The Courier Guy)
Website hosting providers
Marketing tools

These partners only receive the information required to perform their services.

4. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from misuse, loss, unauthorized access, disclosure, or alteration.

5. Your Rights

You may request access, correction, or deletion of your personal information by contacting us at:

info@masanarootsandherbs.co.za

6. Changes to This Policy

We reserve the right to update this policy at any time to reflect operational, legal, or regulatory changes.

7. Contact Information

Masana Roots and Herbs
Johannesburg, South Africa
Email: info@masanarootsandherbs.co.za
Phone/WhatsApp: +27 82 081 2647